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I put something in my shopping bag and it's gone. Why?
If you choose to leave the site without checking out, your shopping bag will only retain your selections for a one-hour time limit. That means the next time you come to visit Trendy Sunglass, the items may not still be in your shopping cart. They are placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It works just like a shopping cart in a store; if you left a retail store to have coffee and then returned later during the day, it is most likely the items in your cart will have been placed back on their shelves for other customers to purchase. Because Trendy Sunglass sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they might be gone!
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How much do you charge for shipping and sales tax?
Standard shipping to anywhere in the Continental United States is only per order. There are additional charges to ship outside the U.S. and for express shipping orders. Sales tax is automatically applied to your Trendy Sunglass order if your shipping address is in NJ. The tax rate will be 7%.
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How do I make purchases on Trendy Sunglass?
Trendy Sunglass uses a simple and secure checkout process to allow you to make your purchase quickly and comfortably. If you have already created a Trendy Sunglass account, enter your email address and password under the "returning customers" header and click the "log in" button. If you have created a Trendy Sunglass account, just click the "continue" button under the "guest checkout' header. Simply follow the steps outlined and provide the necessary shipping and billing information to complete the checkout process. You will be given the option of creating a Trendy Sunglass account, which will allow you to view your order status, edit email preferences, and much more.
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What if I forget my password?
If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:
1. Click on "LOG IN" located in the top navigation bar.
2. Directly under the "Log in" button is a link that says "Forgot password?"
3. You will be taken to the password helper screen, where you will be prompted to enter in your email address.
4. Once you've typed in your email address, click the "Recover password" button.
5. An email will be sent with a link to confirm your password recovery procedure.
6. Follow this link and reset your password.
7. Click on the "Update" button.
Please note: your password is case-sensitive.
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What forms of payment do you accept?
Trendy Sunglass is proud to accept American Express, MasterCard, Visa, Pay Pal and Google Checkout. We do not accept cash, checks or cash-on-delivery (C.O.D.).
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How long will it take to receive my order?
The length of time it takes to receive your order depends a great deal on the method of shipment and where the shipment is going. We ship most orders within 3 business days. A typical order shipped to an address in the Continental U.S. will take from 3 to 5 business days to reach its destination.
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What is the status of my order?
It's easy to check the status of your order online. Simply login to your account and look for the order by clicking "ORDERS" located in the top navigation bar. Next to the order number, you will see the current status of your order. If your order has been completed, click "#order number(ex. #7777)". You will notice that your tracking number is an active link. Clicking on the tracking number will take you to the website of the shipping carrier, which will have more information about your package.
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How will I know what carrier is being used to ship my order?
First log in your account and click on the "ORDERS" link located in top navigation. To view the detailed information about your order, click on the order number. You will see that your tracking number is an active link. Click on the link to see the shipping carrier and more details about your package.
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How can I change the shipping method after my order has been placed?
We are very sorry, but we cannot change the shipping method once the order has been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.
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Why did my new order get submitted with the address from my previous order?
Orders will automatically default to the shipping address that was used on your last order unless you specify otherwise. Please make sure you check your shipping address before submitting your order. If you wish to update your saved addresses in your account, login to your account and click on the "PROFILE" link. On the next screen, you will see all of the addresses you have saved to your account. You'll be able to add a new address or edit or delete an existing one.
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I used the wrong credit card for my order. How do I change this information?
We are very sorry, but we cannot change credit card information on an order once it has been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.
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Why was my order/part of my order canceled?
We're sorry. At the time you placed your order, we had all items in stock. However, upon closer inspection of your merchandise, we found the condition of certain items in your order were not up to our high quality standards. For this reason, we were not able to complete your order as requested. You should have received an email regarding this situation. In this circumstance, we verify that your credit card is not charged for the canceled item(s).
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