Frequently Asked Questions

If you choose to leave the site without checking out, your shopping bag will only retain your selections for a one-hour time limit. That means the next time you come to visit Trendy Sunglass, the items may not still be in your shopping cart. They are placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It works just like a shopping cart in a store; if you left a retail store to have coffee and then returned later during the day, it is most likely the items in your cart will have been placed back on their shelves for other customers to purchase. Because Trendy Sunglass sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they might be gone!

Standard shipping to anywhere in the Continental United States is only per order. There are additional charges to ship outside the U.S. and for express shipping orders. Sales tax is automatically applied to your Trendy Sunglass order if your shipping address is in NJ. The tax rate will be 7%.

Yes, we will ship to all countries.

Trendy Sunglass uses a simple and secure checkout process to allow you to make your purchase quickly and comfortably. If you have already created a Trendy Sunglass account, enter your email address and password under the "returning customers" header and click the "log in" button. If you have created a Trendy Sunglass account, just click the "continue" button under the "guest checkout' header. Simply follow the steps outlined and provide the necessary shipping and billing information to complete the checkout process. You will be given the option of creating a Trendy Sunglass account, which will allow you to view your order status, edit email preferences, and much more.

If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:

1. Click on "LOG IN" located in the top navigation bar.
2. Directly under the "Log in" button is a link that says "Forgot password?"
3. You will be taken to the password helper screen, where you will be prompted to enter in your email address.
4. Once you've typed in your email address, click the "Recover password" button.
5. An email will be sent with a link to confirm your password recovery procedure.
6. Follow this link and reset your password.
7. Click on the "Update" button.
Please note: your password is case-sensitive.

1. Log into your account by clicking on the "LOG IN".
2. Once you have reached that section, enter your email address and password.
3. Click on the "Log in" button.
4. You will now be logged into your account.
5. Click on the "PROFILE" located in the top navigation bar.
6. Enter your new information.
7. Click on the "Update" button.

Trendy Sunglass is proud to accept American Express, MasterCard, Visa, Pay Pal and Google Checkout. We do not accept cash, checks or cash-on-delivery (C.O.D.).

The length of time it takes to receive your order depends a great deal on the method of shipment and where the shipment is going. We ship most orders within 3 business days. A typical order shipped to an address in the Continental U.S. will take from 3 to 5 business days to reach its destination.

Yes, we do. You can find it on the bottom of our web site.

Trendy Sunglass does not have traditional paper catalogs - the shopping experience at trendysunglass.com is exclusively online.

Trendy Sunglass is available by email at admin@trendysunglass.com or visit our contact us page.

Most orders require a 24-48 hour processing time before shipment. Once shipped, your merchandise will be delivered according to the level of service that you select at Checkout.

Some of our bargains incur an additional shipping charge in addition to our regular base shipping rate due to their size or weight.

It's easy to check the status of your order online. Simply login to your account and look for the order by clicking "ORDERS" located in the top navigation bar. Next to the order number, you will see the current status of your order. If your order has been completed, click "#order number(ex. #7777)". You will notice that your tracking number is an active link. Clicking on the tracking number will take you to the website of the shipping carrier, which will have more information about your package.

We offer our customers a choice of level of delivery service (i.e. the speed), and a choice of carrier.

First log in your account and click on the "ORDERS" link located in top navigation. To view the detailed information about your order, click on the order number. You will see that your tracking number is an active link. Click on the link to see the shipping carrier and more details about your package.

We are very sorry, but we cannot change the shipping method once the order has been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.

Orders will automatically default to the shipping address that was used on your last order unless you specify otherwise. Please make sure you check your shipping address before submitting your order. If you wish to update your saved addresses in your account, login to your account and click on the "PROFILE" link. On the next screen, you will see all of the addresses you have saved to your account. You'll be able to add a new address or edit or delete an existing one.

We are very sorry, but we cannot change credit card information on an order once it has been placed. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.

Trendy Sunglass never places charges on your credit card until an order is shipped. However, as with all purchases with a credit card, an authorization is placed on your card. This is not the same as a charge. An authorization holds the funds for your purchase. If your order is not shipped, the authorization should drop from your card within 3-5 business days, and the funds should be freed up.

Yes. USPS delivers most of our merchandise. If you see the message "Billing Information Received," your package was given to USPS for delivery, but was not scanned at the first destination. Once the order ships, it can take 24-72 hours before your tracking number becomes valid and your merchandise can be tracked online.

We're sorry. At the time you placed your order, we had all items in stock. However, upon closer inspection of your merchandise, we found the condition of certain items in your order were not up to our high quality standards. For this reason, we were not able to complete your order as requested. You should have received an email regarding this situation. In this circumstance, we verify that your credit card is not charged for the canceled item(s).